Frequently asked questions

Membership

What is Ultra Estates?

A private collection of outstanding chalets and villas, available to approved members through the Ultra Estates app.

How do I become a member?

Download the app and apply. Our team reviews every application and comes back to you personally.

Is there a membership fee?

Draft answer. To be confirmed with Philippe.

Booking

How do I book a home?

Choose a home in the app, select your dates and send a request. Your concierge confirms availability and the details.

How far in advance should I book?

Draft answer. To be confirmed with Philippe.

What is the cancellation policy?

Draft answer. To be confirmed with Philippe.

During your stay

Which services are included?

Draft answer. To be confirmed with Philippe.

Can you arrange chefs, transfers and activities?

Draft answer. To be confirmed with Philippe.